Meets pressing community needs by mobilizing caring New Yorkers in volunteer service.

Seasonal Assistant, Volunteer Relations

The Volunteer Relations (VR) Seasonal Assistant will act as a key support to both the Volunteer & Community Partner Relations and Service Events departments at New York Cares. Reporting primarily to the Manager of Volunteer Relations, the VR Seasonal Assistant will act as the first point of contact for many of the organization’s constituents to ensure a positive and consistent experience. The VR Seasonal Assistant will focus primarily on supporting existing and prospective volunteers using exceptional customer service practices on a range of seasonal programs including Winter Wishes and the Coat Drive.


  • Respond to daily phone and email inquiries to from volunteers, Community Partners, and the general public about New York Cares
  • Respond to holiday inquiries pertaining to seasonal volunteering and annual events such as Winter Wishes and the Coat Drive
  • Produce documentation to verify volunteer service hours
  • Assist in the production and sending of recognition communications to volunteers
  • Support in-office Winter Wishes letter reading volunteer projects
  • Assist with Winter Wishes data entry and matching letters to volunteers
  • Perform ongoing updates to volunteer and Community Partner records and manage data clean-up projects
  • Assist with networking and recognition event planning and logistics
  • Other duties as assigned


  • Excellent interpersonal, verbal and written communication skills
  • Professional and positive demeanor, both in-person and over the phone
  • Strong computer skills
  • Excellent organizational and administrative skills with an acute eye for detail
  • Ability to work independently and as part of a team
  • Demonstrated commitment to volunteerism
  • Ability to manage many projects simultaneously
  • Sense of humor


$18/hr 20-35 hrs per week; Late September 2017 through Early January 2018


To apply, please submit a cover letter and resume to New York Cares, attn: Volunteer Relations by e-mail: (subject: Volunteer Relations Seasonal Assistant)